Logistics operations are of great importance in order to prevent production and international trade. The most important criterion for the smooth running of operations is uninterrupted communication. Savaş Çelikel, Chairman of the Board of Intermax Logistics, which specializes in dangerous goods transportation, drew attention to the fact that a customer’s unanswered phone may adversely affect the overall planning.

Since its establishment in 2014, Intermax Logistics has made a significant progress in a short period of time and is taking important steps to make a difference in service quality. The company, which specializes in the transportation of dangerous goods and focuses on speed and safety, which are the two most important factors in the logistics sector, is ambitious about being available 24/7 to its customers.

Intermax Logistics Chairman Savaş Çelikel, who argues that the logistics sector should be able to respond to urgent needs, said: “We see that companies complain about not being able to reach the authorities of the logistics companies they serve after hours. If the customer is currently unavailable, the entire planning will be adversely affected. Therefore, we are working with the motto that we can be reached at any time.”

If Communication Level Declines, Service Quality Declines as Well

Çelikel stated that as Intermax Logistics, they always care about being accessible 24/7 and said: “When you decrease your communication level, unfortunately you also decrease your service quality. Thanks to the boutique and transparent service we provide, we are able to better manage the operational processes of our customers that can develop at the last moment.” Emphasizing that it may be very difficult to take action in the middle of the operation process, Çelikel said that they can offer alternative solutions by providing great advantages to their customers in such sudden changes.

Telling that they carry out transportation to many regions of Europe and emphasizing that service quality should be increased in order to stand out in the export of services, Çelikel explained that this case would increase the competitive power of Turkey in the international arena.

Çelikel: “We analyze the needs well”

Çelikel stated that 90% of the companies they serve are their long-term customers because of the advantages they provide and said: “We can fully understand what our customers need because our team has many years of experience in the sector. This makes us a preferred logistics company.”

Çelikel stated that they serve in heavy industry, automotive, textile and food sectors as Intermax Logistics and that they specialize especially in dangerous goods transportation. Çelikel also said that they carry on a careful and careful work in such transports, adding that they act by calculating all kinds of risks along the route.